Support
Parts support
A clear process for sourcing wall art components in South Africa, written for decor teams who already work with site realities.
How parts supply works on an actual project week
The parts desk covers replacement and supply items linked to a wall-art installation, from print materials to mounting components. Share the job reference and the exact item needed so the correct component can be sourced for South African sites.
Confirm the exact component before requesting stock. For wall-art installations this can mean aluminium rails, stand-off caps, acrylic covers, hanging wire, spacer blocks, vinyl offcuts, or a reprint on the same substrate. Site conditions in Johannesburg, Durban, Cape Town, and other South African centres matter because humidity, salt air, dust, and wall type can change what should be supplied.
The clearest requests start with one photo of the installed piece and one close-up of the failed or missing part. Add dimensions in millimetres, finish colour, fixing method, and any label or job code still attached to the item. That record helps distinguish between a simple replacement clip and a full remanufacture of a panel or print.
Replacement components we identify
Match parts to an existing wall-art job, not the entire design brief. Useful information includes print method, substrate thickness, frame profile, mounting hardware, and whether the item sits in a reception area, hotel passage, office boardroom, or retail display. Accurate part naming reduces mix-ups between similar fixings and finishes.
Use the approved job record to cross-check size, material, and finish before ordering a replacement. If the request links to artwork output, compare it with the related Substrates note and the relevant Design notes entry first. Requests sent through the contact form should include measured dimensions and a short note on what needs to match or be replaced.
- Matched fixings for existing wall-art units
- Close-up images of failed components
- Measured sizes in millimetres and finish
Site conditions that affect supply
A replacement part for Umhlanga may need different corrosion resistance from one used inland in Gauteng. Retail refits often need matching trims and graphic panels, while office projects more often need replacement stand-offs, frames, or mounting points after maintenance work. Share whether the item is visible to the public or hidden behind the artwork, because finish accuracy matters differently in each case.
Salt air can mark exposed metal if the wrong finish is supplied near the coast. Dry dust on inland sites affects adhesive performance and can interfere with refitting small hardware. Load-shedding and access rules at commercial buildings also influence how replacement items should be packed, labelled, and scheduled for installation teams.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.
Information needed for matching parts
Send the parts request with product photos, dimensions, finish details, and the item that needs replacement or matching.
Send the original job reference if it is available, then list the missing, damaged, or mismatched item in plain terms. Include quantities, dimensions, finish, substrate type, and photos taken in good light. If the request involves a reprint, attach the approved artwork version used on site so the replacement aligns with the installed set.